Contact us
Tell us your phone model, Android or iOS version, the game version (Settings, bottom of the screen) and what happened. A screenshot helps a lot.
✉ monkugames@gmail.comCommon questions
I paid, but my rupees or pack didn't arrive.
Close and reopen the game with an internet connection; the store tells the game again and it delivers. If the message said "Payment pending", the purchase unlocks once your bank or UPI clears it. Still missing after a day? Email us your order ID (in the Google Play or App Store receipt email).
How do I get NO FORCED ADS back after reinstalling?
Sign in to the same Google or Apple account you bought it with, open BAZAAR > RUPAYE and the game restores it. Rupee packs are used up when bought and can't be restored.
I lost my progress.
Progress is saved on your phone only, so uninstalling the game or clearing its data erases it, and it doesn't move to a new phone. We're sorry: we can't recover it, because we never store it on our side.
A rewarded ad didn't give me the reward.
The reward is paid only when the ad plays to the end. If you watched it all and got nothing, email us the time it happened. Ads also need an internet connection to load.
How do I change my ad and privacy choices?
In the EEA, UK, Switzerland and US states with privacy laws, open Settings > PRIVACY OPTIONS in the game. On iPhone you can also change tracking in iOS Settings > Privacy & Security > Tracking. On Android, reset or delete your advertising ID in Settings > Google > Ads.
The game is slow or my phone gets hot.
Close other apps, turn battery saver off, and restart the phone. If it keeps happening, email us your phone model so we can look into it.
How do I get a refund?
Refunds are handled by the store. Google Play: request a refund. App Store: reportaproblem.apple.com.
Delete my data
Traffic Masala has no accounts, so there is no account to delete. Here is how to remove everything connected to the game:
- On your phone: uninstall Traffic Masala, or clear its storage (Android: Settings > Apps > Traffic Masala > Storage > Clear data). This erases all progress, rupees and settings straight away.
- Analytics and crash data: email monkugames@gmail.com with the subject "Traffic Masala data deletion". Include your device's advertising ID or the date range you played, if you can, so we can find the records. We delete Firebase Analytics and Crashlytics data linked to it within 30 days and confirm by email.
- Advertising data: reset or delete your advertising ID (Android: Settings > Google > Ads; iPhone: turn off tracking for the app) and manage Google's ad data at myadcenter.google.com.
Data we don't keep: we never collect your name, email, phone number or location, so there is nothing of that kind to delete. Purchase records are kept by Google Play or Apple as their law and tax rules require. Analytics data not deleted on request expires on its own after at most 14 months, and crash reports after 90 days. See the Privacy Policy for details.